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September 30, 2005
Customer Service Watch: Apple Straightens Up Its Act
Some of you might remember my personal run-in with Apple. I downloaded an iPod update that Apple sent me and it rendered my iPod unusable. Turns out I wasn't alone. Many more iPod users ran into the same problem and tried to find help on Apple's user forums...to no avail. I even tried to start a petition but that was quickly quashed by forum moderators. But that was then...
Turns out new iPod Nano users have some beefs of their own. PaidContent reports that a frustrated Nano user -- Matthew Peterson -- created a site called www.flawedmusicplayer.com to collect complaints about flaws in the Nano and Apple's apparent indifference. The site caught Apple's attention right quick! They plan to offer replacement screens for cracked Nanos.
It would appear that consumer activism is alive and well.
Posted by Jason at September 30, 2005 10:17 AM
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